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Customer Service Representative

GET TO KNOW ALORICA:


?At Alorica, we only do one thing ? make lives better, one interaction at a time. We?re a global leader in customer service and experience, serving the world?s biggest brands with tens of thousands of employees in hundreds of locations around the globe.


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??Customer Care Specialist I 7171 Mercy Road I Suite 200 I Omaha NE 68106


This is a customer service focused?position - you are working on behalf our client to contact individuals who are delinquent on?their auto loans.??We use the customer service approach to find out the reason for the delinquency, explain their account information then we want to ask for the payment. If they can?t make the entire payment, we work with the individuals to find an acceptable remedy to bring the accounts current.?


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OTHER RELATED DUTIES:
? Provides support and assistance as needed
? May perform other client specific duties as necessary and required by program/account
? Other duties as assigned


Minimum Education and Experience:




  • High School Diploma or GED required

  • Contact Center experience a plus but not required

  • Customer service experience a plus

  • Familiarity with Microsoft Windows, Word, and Excel applications


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WORKING CONDITIONS


Work Environment




  • A climate controlled, contact center environment ? filled with amazing people, incredible career opportunities and the occasional dance-off

  • Constant usage of phone and computer systems



DISCLAIMER: The above information on this description has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job.




About Alorica:


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Alorica is an equal opportunity employer and committed to diversity in its workforce. Alorica recruits qualified applicants and makes all employment-related decisions based exclusively on job-related qualifications, without regard to characteristics such as race, color, national origin, religion, gender, age, marital status, disability, veteran status, citizenship status, sexual orientation, gender identity, or any other status protected by law.




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